Terms of Service

1. Agreement to Terms

By accessing or using AALA AI services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our Services.

2. Description of Services

AALA AI provides enterprise artificial intelligence solutions, including but not limited to:

• AI software platforms and applications
• Custom AI model development
• Consulting and implementation services
• Training and support services
• Cloud and on-premises deployment options

3. Use of Services

Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any malicious code, viruses, or destructive nature
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services or servers
• Reverse engineer, decompile, or disassemble any part of the Services
• Resell or redistribute the Services without authorization

Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your users comply with these Terms

4. Intellectual Property Rights

Our Property

The Services and all associated intellectual property rights are and shall remain the exclusive property of AALA AI. Nothing in these Terms transfers any such rights to you.

Your Property

You retain all rights to your data and content. By using our Services, you grant us a limited license to process your data solely for the purpose of providing the Services.

Feedback

Any feedback, suggestions, or recommendations you provide regarding the Services may be used by us without restriction or compensation to you.

5. Data and Privacy

Your use of our Services is also governed by our Privacy Policy. Key points:

• You retain ownership of all your data
• We process data according to your instructions
• For on-premises deployments, we have no access to your data
• We implement industry-standard security measures

6. Payment Terms

Fees

Fees for Services are as specified in your service agreement or order form. All fees are:

• Quoted in USD unless otherwise specified
• Exclusive of taxes unless stated otherwise
• Non-refundable except as required by law
• Subject to late payment penalties if not paid on time

Payment

Payment terms are as specified in your agreement, typically:

• Net 30 days from invoice date
• Annual subscriptions billed in advance
• Professional services billed monthly in arrears

7. Warranties and Disclaimers

Service Warranty

We warrant that the Services will perform substantially in accordance with the applicable documentation. Your sole remedy for breach of this warranty is correction of the Services or, if we cannot substantially correct a breach, termination and refund of prepaid fees for the affected Services.

Disclaimers

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM
• WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• WE SHALL NOT BE LIABLE FOR LOST PROFITS, REVENUES, OR BUSINESS OPPORTUNITIES

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Indemnification

You agree to indemnify, defend, and hold harmless AALA AI and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your data or content

10. Term and Termination

Term

These Terms commence on your first use of the Services and continue until terminated.

Termination

Either party may terminate:

• For convenience with 30 days written notice
• Immediately for material breach not cured within 30 days of notice
• Immediately if the other party becomes insolvent or bankrupt

Effect of Termination

Upon termination:

• Your right to use the Services ceases immediately
• You must pay all outstanding fees
• We will assist with data export for 30 days
• Provisions that should survive will remain in effect

11. Confidentiality

Each party agrees to:

• Keep confidential information received from the other party confidential
• Use such information only for purposes of these Terms
• Protect it using the same degree of care as for its own confidential information
• Not disclose it to third parties without prior written consent

12. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from acts beyond their reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14. Enterprise Agreements

For enterprise customers with signed service agreements, the terms of such agreements supersede these general Terms where conflicts exist.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and AALA AI regarding the Services.

18. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

19. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

20. Contact Information

For questions about these Terms, please contact:

Legal Department
AALA AI
Email: [email protected]
Phone: +971 4 123 4567

Building partnerships that last, with terms that protect both parties fairly.